Saturday, March 10, 2012

Ship Life

As you read this blog, I’m sure most of you think my life is just all travel & fun. But I really do have a job! My days vary quite a bit as what I do is help our passengers plan and book their next cruise on one of our 15 ships. I work seven days a week for my entire contract which is approximately four months long. Days when the ship is at sea can be very long work days. Most days I start by 8am and finish by 7pm, and sometimes I don’t finish my work day until 10pm. When we are doing many sea days in a row, this can be really tiring. But on the flip side, when we are port, I don’t do many hours. Sometimes my “work” hours include escorting a tour. I always do a few work hours but the days are much shorter.

This week Holland America Line held it’s annual sales meeting in Seattle. Since our department is all sea-going employees we do not attend. However, they now select a “Future Cruise Consultant of the Year”. The photo speaks for itself! This is the wonderful e-mail I woke up to one day.

I am very pleased to say that last night at the annual Consumer Programs Awards Dinner we announced that Char Patton was our2011 Future Cruise Consultant of the Year .

Char had a 2011 NTR Target of $8.4 million and achieved $13.5 million for 145% of Target. This award is based strictly on the percentage of sales to target but Char means so much more to us than just the “numbers”. She is constantly assisting other FCCs, making suggestions that increase our sales and productivity and has established an excellent rapport with our guests and fellow seagoing staff, especially on our Grand World Voyages. We are very pleased and proud of Char for her continued excellence.


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